1. Reservation: Minimum 30 days in advance
Payment: 50% at the time of booking, remaining balance up to 7 days before the event
Methods: Cash, bank transfer, Zelle, or electronic platforms
Cancellation:

• • Up to 5 days after booking → 100% refund
  • Up to 15 days after booking → 70% refund
  • Less than 5 days before the event → No refund

Date Change: Subject to availability + 10% fee

2. Services Included

• • Themed balloon decorations
  • Photo booths (mirror, British, magazine-style)
  • RGB LED tunnel and dance floor
  • Vintage phone booth
  • DJ, bartender, live music

Types of Events: Weddings, quinceañeras, baby showers, gender reveals, corporate events

3. Service Contracting

• • Agreement according to selected plans
  • Extra services will be charged separately
  • The client is responsible for any damages to equipment or venue
  • Venue access: Minimum 12 hours before the event
  • Take-down: The following morning

4. Conduct During the Event

• • Inappropriate behavior or damages → 100% client liability
  • Event must end at the contracted time

5. Adaptations and Force Majeure

• • Company may adjust logistics due to uncontrollable circumstances (rain, technical issues, etc.)
  • Pandemics: Follow official regulations. Cancellations → new contract, no refund

6. Confidentiality

• • Protection of client and guest data
  • Event images may be used for promotional purposes unless otherwise requested

7. Satisfaction and Complaints

• • Satisfaction survey sent after the event
  • Complaints must be submitted in writing within 5 days